Shipping and Delivery

OVERVIEW

Guyal.com, henceforth referred to as the "website", is owned and operated by MYO Jewellery Private Limited with its head office at B- 203, Oxford Chamber, Saki Vihar Road, Tunga Village, Andheri East, MUMBAI 400072, Maharashtra, India. MYO Jewellery Private Limited owns the brand name "Guyal", henceforth referred to as the "Brand". Throughout the site, the terms “we”, “us” and “our” refer to MYO Jewellery Private Limited. MYO Jewellery Private Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

In India, Guyal serves only selected cities. Please check if we deliver to your pin code on the shopping cart checkout page. If there is no courier service available in your area, we do apologise for the inconvenience caused.

For orders above Rs 2 lakhs, the customer needs to provide a PAN card. if the said PAN card is not available, Form 60 will be given to the customer and it should be filled and signed by the customer.The form 60 should be supported with a copy of the address proof like passport, Adhaar card, Voter ID or driver's license.

NOTE: Currently, we cannot accommodate multiple addresses in the same order. For each address, the customer will have to place a separate order.

Delivery Time for Domestic Orders

The product is delivered within 5-7 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

Express Shipping

Express Shipping option available for select pin codes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products

Under this option the product will be delivered the next day subject to the condition that the order is placed by 2 pm. Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders.

Please note: If there is a public holiday or Sunday, the TAT for express delivery will extend by another day. Customers are advised to expect the delivery by the date mentioned under the Express Delivery option.