Shipping of your order from www.guyal.com is very safe,
secure and hassle free. All our products are insured during
transit by an insurance company.
Every package of our product purchased from
www.guyal.com will reach your doorstep in a tamper-proof, durable packing.
Our courier partners are . We will dispatch through any of these courier partners
depending upon their
serviceability of the shipping address.
Regular shipping is FREE OF COST across India. For the cost of Express Shipping, please
refer to the checkout page.
The customer needs to enter the correct details of consignee / recipient name (as stated
in their photo identification
issued by the Government of India) with complete address, nearby landmark, pin code and
contact number for hassle-free
delivery. As the product reaches the destination, at the time of delivery, the recipient
will have to provide any of the
below-mentioned photo identity proofs in original to collect the product:
PAN Card (Only valid if photograph is present)
We ensure that delivery is made only after checking the identity proof of the recipient
and only once the courier agent
is satisfied with, and confirms the same. To make sure that the delivery is safe and
secured, the courier agent will
note down details of the recipient's identity proof. During this process, the receiver
is expected to cooperate with the
agent by providing original copies of the identity proof used for identification.
For orders above Rs 2 lakhs, the customer needs to provide a PAN card. If the said PAN
card is not available, Form 60
will be given to the customer and it should be filled and signed by the customer.The
Form 60 should be supported with a
self-attested copy of a government-issued address proof like passport, Voter ID, Adhaar
card or driver's license.
Orders can be delivered only to the consignee's /
recipient’s residential or work location. The delivery of the orders
cannot be done at any public places like mall, hotel, restaurant, hostel, on the street,
at a landmark, etc. We do not
deliver to PO Box addresses.
If at all the recipient is unavailable during the time of delivery, the courier company
will try to make 3 attempts to
deliver the product. In case you are still not reachable / available, the same will be
returned to our facility.
Change in Shipping Address:
- Customers can check the status & track their orders by logging in to the "My Account"
section of the website.
- If the customer wants to change the shipping address, they should send an email to
email@example.com. Shipping details
can even be changed at the customer’s end. Once the order is created, customers can
change the shipping address only
till the time the order is shipped from our facility. Once the status of the order shows
as "shipped", no changes will
be possible to the shipping address. Guarantee of the delivery of the product is subject
to the terms and conditions of
the courier company. Any kind of discrepancy in the details of the receiver will result
in non-delivery of the product.
Guyal.com holds the right to change this policy at any time without prior notice. In the
event that any changes are
made, the revised policy shall be posted on this website.
After receiving your order, we advise you to carefully inspect the condition of the
product. If you notice any damage to
the product, identify a short or over-shipment, or suspect that part of the shipment has
been lost, please contact
Guyal's customer service department within 72 hours by calling at +91XXXXXXXXXX and
sending an email to
If you receive a damaged parcel or product,
please contact Guyal's customer service department within 72 hours by
calling at +91XXXXXXXXXX and sending an email to firstname.lastname@example.org. Do not
damage or discard the parcel or product. Our
investigation team will investigate the complaint once we receive it by email
and take appropriate action. If you fail
to report the incident within 72 hours of receiving the parcel, we will not
accept responsibility for the damages, and
no refund or complaint will be entertained.
We urge you to inspect the parcel's condition
before accepting it and ensure you report any issues within 72 hours of
receiving the parcel. Please contact Guyal's customer service department within
72 hours by calling at +91XXXXXXXXXX and
sending an email to email@example.com if you encounter any issues. Our
investigation team will immediately look into the
matter and provide a resolution within 7 working days. If you fail to report any
issues within the specified time frame
or do not follow the recommended inspection process before accepting the parcel,
we will not be able to entertain any
Non-receipt of an order
At the time of dispatch, we provide the
tracking ID of the shipment to the customer's registered email ID. Thereon, it
is the customer's responsibility to track the shipment and check for any
updates. Once the shipment is delivered, we
send a delivery confirmation to the registered email ID. If you do not receive
the parcel physically after receiving our
email, please contact Guyal's customer service department by calling at
+91XXXXXXXXXX and sending an email to
firstname.lastname@example.org within 72 hours. Our investigation team will promptly address
the issue and provide a resolution
within 7 working days. However, please note that failure to report any issues
within the specified time frame will
result in us not being able to entertain any complaints. We will also not be
able to issue any refunds to customers in
case of any chargebacks raised to the bank without following the above process.
In case of any discrepancy, we have the right to cancel any of the orders. A few reasons for cancellation from our end
usually include limitation of the product in the inventory, error in pricing, error in product information, etc. In rare
cases, we also have the right to ask for additional customer information for security reasons, for the purpose of
accepting orders. We will be sure to notify you in case your order is cancelled partially or completely, or if any extra
data is required for the purpose of accepting your order.
Once you place the order, it can be cancelled from your end before the product is dispatched. On receiving the
cancellation request for a "ready-for-shipping" product, we refund the amount through the same mode of payment (source
account) within 10 working days. In case of cancellation, pre-dispatch cancellation fees of 2% will be levied and
balance 98% will be refunded back to the account.
We don’t accept cancellation for Smart Buy (make to order) or customised jewellery products. In case customer wants the
money back or wants to exchange it with other product(s), making charges and stone charges of the ordered product will
be deducted from the payment and balance will be refunded back to customer account within 10 working days or will be
adjusted against the exchanged product(s).
If in case the amount is deducted from a customer's account and the transaction has failed, the same will be refunded
back to the source account within 72 hours.
If the customer wishes to return our product, he/she can
do so within 72 hours of receiving delivery. We will ensure
that the entire amount is refunded to the customer’s account within 10 working days
after receiving the returned product
at our address. The below-mentioned conditions are applicable for a refund:
If the customer does not like our product,
he/she can send the product back to us within 72 hours. We will refund the
entire amount back to the customer's account within 10 working days.
You can find the registered address on www.guyal.com and the refund will be
applicable only if the product is shipped to
our registered address within 72 hours of receiving delivery.
To initiate return, we would send a ‘Return Packaging Kit’ to the customer to pack
the product in such packaging and
hand over the same to the courier. The whole reverse pick-up procedure would take at
least 7-10 working days. The
customer is also advised to note down the courier airway bill number.
This refund is subject to quality confirmation by our skilled quality assurance team
and on verification that the
packaging of the same is complete with all the documents like insurance certificate,
original invoice and product
The 72-hour refund policy is not applicable for gold coins, silver articles, gold
rakhi and for products ordered with
specific indications like smart buy (Make to Order), customization, engraving,
personalised, gift cards, purchase using
promotion code or by discount coupon.
We set high standards for secured transactions and adherence to information privacy.
is subject to change at any point in time without any prior notice.
Personal information that is collected
We usually collect personal information like name, email id, contact number and other such details during the
registration process i.e., while setting up an account on guyal.com. While you can browse a few sections of our
without registering on guyal.com, you will not be able to place an order. We use your contact details so that we can
intimate you about any purchases made, special offers which are based on the previous orders, and also, offers that
depend on your interest.
Use of information
We make use of the personal details provided to process service requests like
troubleshooting problems, collection of
fees, for important surveys, and for providing priority information on various offers. We also collect and analyse
demographic and profile data about user activity on our website. We make sure to identify and use the IP address for
diagnosing problems on our website.
Our site is completely secure, and has strict security measures in place. As a result, we help in protecting the
from any loss, alteration, or misuse of information in our possession. If you want to change your access to your
personal account information, we provide you a secure server environment to affect those changes. Once the
is with us, we adhere to stringent security guidelines and protect the same against unauthorised access.
Option to opt-out
guyal.com provides each user the option to opt out of promotional and
marketing-related services from us on behalf of
our partners, after you set up an account.